Terms of service

 

1) Legal Information

Business name: Alex Vitalité Naturelle
Responsible party: Alexandra Bazin
Email: contact@alexvitalitenaturelle.com
Place of operation: Québec, Canada

2) Products and Services

Alex Vitalité Naturelle offers:

  • Wellness products (herbal teas, gift sets, accessories, etc.);

  • Services and workshops (forest therapy, forest bathing, consultations, events).

Descriptions are provided for informational purposes only. Minor variations may occur depending on batches or seasons.

3) Prices, Payment, and Taxes

Prices are listed in Canadian dollars (CAD).

Payments are processed through secure methods offered on Shopify (credit cards, Apple Pay, Google Pay, PayPal, where applicable).

Applicable taxes (GST/QST) are added at checkout, in accordance with current regulations and depending on the nature of the product or service.

4) Orders

Any order placed on the website is considered final once payment has been confirmed.

Alex Vitalité Naturelle reserves the right to refuse or cancel an order in the event of an error, suspected fraud, or product unavailability.

5) Shipping and Delivery

Shipping conditions are detailed in the Shipping and Delivery Policy available on the website.

Services, workshops, and appointments do not require shipping.

6) Returns and Refunds

Return, refund, and rescheduling terms are detailed in the Return and Refund Policy, which forms an integral part of these Terms of Service.

7) Services, Workshops, and Appointments

Services and workshops are non-refundable unless otherwise stated.

Rescheduling may be granted according to the conditions specified on the product or service page.

For group workshops, a minimum number of participants is required. If this minimum is not reached, a reschedule or a refund will be offered.

8) Liability and Use

The products and services offered are part of a wellness and preventive approach.

They do not replace:

  • A medical diagnosis;

  • Medical treatment;

  • Advice from a healthcare professional.

Alex Vitalité Naturelle cannot be held responsible for improper use of products or for unpredictable individual reactions.

9) Intellectual Property

All content on the website (texts, images, visuals, logos, documents) is the exclusive property of Alex Vitalité Naturelle, unless otherwise stated.

Any reproduction or use without prior written authorization is prohibited.

10) Personal Data

The collection and use of personal information are described in the Privacy Policy, in accordance with applicable laws in Québec and Canada.

11) Governing Law

These Terms of Service are governed by the laws in force in the province of Québec.
Any dispute shall be submitted to the competent courts of Québec.

12) Contact

For any questions regarding these Terms of Service, you may contact us at:
📧 contact@alexvitalitenaturelle.com